Kitzbühel Tourism handles your data responsibly

Website layout

The operator is constantly optimising the layout and the services offered to users of the website. To better understand how the pages are used, the operator temporarily stores the following data each time this website is accessed: name of the website accessed, file requested, date/time, amount of data transferred, notification of successful retrieval, browser type/version/language, operating system, previously visited page, duration of visit, country of origin and anonymised IP address. By visiting this website, the user gives their explicit consent, in accordance with Article 6(1)(a) of the GDPR, to the temporary storage of the IP address of the end device. The user’s IP address is deleted once they have finished using the website. The operator uses the aforementioned data in anonymised form solely for statistical purposes in connection with its services.

What happens to your data when you make enquiries or bookings

When contacting the operator (for example via the contact form or by email), the following user details may be stored for the purpose of processing the enquiry and in the event that follow-up questions arise: title, first name and surname, postal address, email address, telephone number and data relating to the enquiry (e.g. period of stay, number of people).

The personal data collected in this way will be deleted by the operator within 36 months of the enquiry being processed. The personal data provided by the user will only be processed and used by the operator to the extent necessary for processing the enquiry and/or providing the requested service.

In the course of this data processing, the operator may pass on the personal data collected to the following third parties:

Feratel Media Technologies AG (Maria-Theresien-Straße 8, 6020 Innsbruck, AUT) Further information at www.feratel.at.
(System provider for back office / guest database and booking tool)

iT networks Tirol GmbH (Wald 32/12, 6306 Söll, AUT) Further information at www.it-networks.eu
(IT partner of Kitzbühel Tourism)

viermalvier.at Agentur für Neue Medien GmbH (Schallmooser Hauptstraße 85a, 5020 Salzburg, AUT) Further information at www.viermalvier.at
(Social media/blog strategy & concept: blog.kitzbuehel.com)

General Solutions Steiner GmbH (Bruggfeldstraße 5/3, 6500 Landeck, AUT) Further information at www.general-solutions.at
(Technical implementation: maps.kitzbuehel.com)

Albatros Datenservice GmbH (Werftstraße 12/Hafenkontor, 76189 Karlsruhe, DE) Further information at www.albatros.net
(Golf software provider)

Kufgem GmbH (Fischergries 2, 6330 Kufstein, AUT) Further information at www.kufgem.at
(Software Support)

MICADO Digital Solutions GmbH (Hammerschmiedstraße 5, 6370 Kitzbühel, AUT) Further information at www.micado.cc
(website agency)

Web-crossing GmbH (Eduard-Bodem-Gasse 9, 6020 Innsbruck, AUT) Further information at www.web-crossing.com
(Website agency)

Monday.com Ltd (34 W 14th Street, New York, NY, 10011, USA) Further information at www.monday.com
(organisation and communication software provider)

WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, IRL) Further information at www.whatsapp.com

zadego GmbH (Tschamlerstraße 4, 6020 Innsbruck, AUT) Further information at www.easybooking.eu
(booking platform)

Members / Accommodation Providers of Kitzbühel Tourism
Depending on the enquiry or booking, only those personal data necessary to fulfil the requested service will be forwarded to member businesses (accommodation providers) in the tourism regions. The relevant members may vary on a case-by-case basis.

Data processing is necessary for the performance of a contract or for the implementation of pre-contractual measures in accordance with Article 6(1)(b) of the GDPR.

We remain responsible for the protection of your data even when engaging a data processor. We only use data processors outside the European Union if an adequacy decision by the European Commission exists for the third country in question or if suitable safeguards or binding internal data protection rules are in place with the data processor.

Enquiry form

Your data is transmitted using the standard SSL protocol, which encrypts data between you and our web server. This ensures that your personal data, such as your name, address or credit card number, cannot be viewed by third parties.

Competitions & Surveys

When participating in a competition or survey offered on this website, personal data (first name, surname, email address) is collected. By participating in the competition or survey, the user gives their explicit consent, in accordance with Article 6(1)(a) of the GDPR, for the operator to store the personal data they have entered and to use it for the purpose of conducting the competition or survey, as well as for determining and notifying the winners. This data will be stored for the duration of the competition or for a maximum of 36 months thereafter, and will then be deleted. By participating, the user agrees that, in the event of a win, their name will be published on this website and on the public social media channels of Kitzbühel Tourism (Facebook, Instagram, Twitter). Additional terms and conditions and data processing practices may be displayed separately for certain competitions or surveys and may supplement this section.

What happens when you subscribe to the newsletter

When a user subscribes to the operator’s newsletter, the user’s personal data, namely their email address, is collected and processed. Optionally, the user’s title, first name, surname and telephone number are also collected and processed. The user then receives regular personalised emails containing information and offers from the operator tailored to their needs (=newsletter), and by selecting categories, the user subscribes to optional themed newsletters. By subscribing to the newsletter, the user gives their explicit consent in accordance with Article 6(1)(a) of the GDPR that their data may be used for the regular dispatch of the newsletter and selected thematic newsletters.

The double opt-in procedure is used for registration. After signing up, the user receives a confirmation and authorisation email at the email address they provided, asking them to click on the link contained therein. This ensures that only the authorised user of the specified email address can subscribe to the newsletter.

Please note that the consents listed below regarding the regular sending of the newsletter and the use of personal data may only be given by persons who have reached the age of fourteen (younger persons must consult their legal guardian).

The user may unsubscribe from the newsletter at any time. At the end of each newsletter, there is a link via which the user can unsubscribe. Alternatively, the user may send an email to info@kitzbuehel.com. Following unsubscription from the newsletter, the user’s personal data will be deleted from the newsletter distribution list within six months.

The user may update their newsletter settings at any time, including withdrawing consent for the targeted newsletter. At the end of each newsletter there is a link via which the user can edit their profile. Alternatively, the user may send an email to info@kitzbuehel.com.

In the course of this data processing, the operator may pass on the personal data collected to the following third parties:

MICADO Digital Solutions GmbH (Hammerschmiedstraße 5, 6370 Kitzbühel, AUT) Further information at www.micado.cc
(website agency)

Camyno GmbH (Aue 144, 6405 Pfaffenhofen, AUT) (Dr-Franz-Werner Straße 30/B1, 6020 Innsbruck, AUT) Further information is available at www.camyno.com
(web server provider)

The recording(s) made (photograph, video recording or audio recording) may be used in full and without any time limit on the duration of use for promotional purposes by Kitzbühel Tourismus, a public-law corporation, Hinterstadt 18, 6370 Kitzbühel, Austria.

Your consent to the further publication of promotional material may be withdrawn at any time by sending an email to info@kitzbuehel.com 

We use cookies to make browsing easier for you

Our website, available at www.kitzbuehel.com, uses cookies to improve your user experience on our website. The cookies we use enable us to tailor our website to your needs, in particular by personalising content and advertisements, offering social media features and analysing traffic to our website. This serves our legitimate interest in analysing and optimising our online offering. Below, we provide detailed information on the types of cookies we use, the purposes for which we use them, and how you can block or disable them.

Cookies are small text files that usually consist of letters and numbers. These are downloaded by your internet browser when you first visit a website and stored on your computer. When you visit the website again, the information contained in the cookies can be retrieved. This enables us to improve our website design and allow you to use it more effectively.

It is also possible to use the website without cookies. Users can disable the storage of cookies in their browser, restrict it to specific websites, or set their browser to notify them before a cookie is stored. Users can delete cookies from the hard drive of their device at any time using their browser’s privacy settings. In this case, the website’s functions and user-friendliness may be limited. The legal basis for data processing in connection with cookies is the user’s consent via the cookie banner. Please note that the consents listed below regarding the use of cookies and personal data may only be given by persons who have reached the age of fourteen (younger persons must consult their legal guardian). The individual cookies used on this website are listed below:

If you wish to block or delete cookies in general, you can make these changes in your browser settings. The procedures for managing and deleting cookies vary depending on which browser you use. To find out how to do this in a specific browser, you can use the help function built into the browser.

Please note that without certain cookies, you may not be able to make full use of all the features of this website.

An overview of the cookies we use can be found below

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies to enable an analysis of how users use the website.

The data generated by the cookie regarding the use of this website is usually transferred to a Google server in the USA and stored there for a period of 26 months. An adequacy decision by the European Commission is in place for the transfer of personal data to the USA. Google will use the data transmitted on behalf of the operator to evaluate the user’s use of the website, to compile reports on website activity and to provide other services relating to website and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Google may also transfer this data to third parties where required to do so by law, or where such third parties process the data on Google’s behalf.

If IP anonymisation is activated on this website, Google will truncate the IP address within the European Union or the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. IP anonymisation is enabled by default on this website.

The user can prevent the storage of cookies in connection with Google Analytics by adjusting their browser software settings accordingly. In this case, however, the user may not be able to make full use of all the functions of this website. Furthermore, the user can prevent the collection of data generated by the cookie and relating to the use of the website by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Further information on the terms of use and data protection regarding Google Analytics can be found at https://www.google.com/analytics/terms/.

Profiling for even more personalised offers and information

We use automated data processing methods to analyse user behaviour in order to improve our products. (= profiling). However, we do not in any way carry out systematic and comprehensive evaluations of personal aspects of natural persons based on automated processing, including such profiling, which in turn serves as a basis for decisions that have legal effects on natural persons or similarly significantly affect them.

Social media plugins for further information

The operator uses so-called ‘embedded’ social media plugins (interfaces to social networks) on the website. When you visit the website, the system automatically establishes a connection with the relevant social network due to the integration of the plugins and transmits data (IP address, website visit, etc.).

The data transfer takes place without the operator’s intervention and outside their responsibility. The user can prevent this data transfer by logging out of the respective social networks before visiting the website. Only when logged in can the social network assign specific data to the user’s activity profile via automatic data transfer.

The automatically transmitted data is used exclusively by the operators of the social networks and not by the operator of this website. Further information on this can be found directly on the website of the relevant social network. Privacy settings can also be adjusted there.

The social networks integrated into the website are:

Facebook – Plugins

Plugins from the social network Facebook (provider: Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA) are integrated into our pages. You can recognise the Facebook plugins by the Facebook logo or the “Like” button on our page. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/. When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. This informs Facebook that you have visited our site using your IP address. If you click the Facebook “Like” button whilst logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it is used by Facebook. Further information on this can be found in Facebook’s privacy policy at http://de-de.facebook.com/policy.php. If you do not wish Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook account.

Twitter – Plugins

Functions of the Twitter service are integrated into our pages. These functions are provided by Twitter Inc. (1355 Market Street, Suite 900, San Francisco, CA 94103, USA). By using Twitter and the ‘Retweet’ function, the websites you visit are linked to your Twitter account and made known to other users. Data is also transmitted to Twitter in the process. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it is used by Twitter. Further information on this can be found in Twitter’s privacy policy at http://twitter.com/privacy. You can change your privacy settings on Twitter in your account settings at http://twitter.com/account/settings.

Instagram – Plugins

Functions of the Instagram service are integrated into our pages. These functions are provided by Instagram Inc. (1601 Willow Road, Menlo Park, CA, 94025, USA). If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to our pages with your user account. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it is used by Instagram. Further information on this can be found in Instagram’s privacy policy: http://instagram.com/about/legal/privacy/

YouTube plugins

Our website uses plugins from the YouTube site operated by Google. The operator of the site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our pages featuring a YouTube plugin, a connection is established with YouTube’s servers. In doing so, the YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to link your browsing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account. Further information on the handling of user data can be found in YouTube’s privacy policy at http://www.google.de/intl/de/policies/privacy.

Measures for self-promotion

In accordance with Section 107(3) of the Telecommunications Act (TKG) and Article 6(1)(f) of the GDPR, the operator reserves the right to permanently store the following data for its own advertising purposes, such as title, first name and surname, postal address, email address, telephone number, for its own advertising purposes and to use them for sending offers and information regarding the operator’s services and offers by post or email. The user may object to the processing of their data for this purpose at the time of collection and at any time thereafter by sending an email to info@kitzbuehel.com.

This website uses Google Remarketing. Google Remarketing is an advertising service provided by Google that enables targeted advertising to be shown to previous visitors to the website.

Third-party vendors, including Google, display adverts on many different websites across the internet. To do this, cookies are stored on the user’s device and used when the user subsequently visits another website to display adverts based on the user’s previous visits to this website. Users are identified via cookies set in the web browser. With the help of these cookies, user behaviour when visiting the website can be analysed and subsequently used for targeted product recommendations and interest-based advertising.

If the user does not wish to receive interest-based advertising, they can use the Ads Preferences Manager to disable the use of cookies by Google for these purposes and customise adverts on the Google Display Network by visiting the DoubleClick opt-out page. Alternatively, users can disable the use of cookies by third-party providers by visiting the Network Advertising Initiative’s opt-out page or by disabling cookies in their browser settings.

Further information is available at https://support.google.com/adwords/answer/2453998?hl=de.

This website uses Facebook Custom Audiences. Facebook Custom Audiences is an advertising service provided by Facebook Inc., 1601 S California Ave, Palo Alto, CA, 94304, USA, which enables targeted advertising to previous visitors to the website. Facebook uses cookies to display adverts based on a user’s previous visits to this website. Users are identified via cookies set in the web browser, which are stored there for a period of 90 days. With the help of these cookies, user behaviour when visiting the website can be analysed and subsequently used for targeted product recommendations and interest-based advertising. If the user does not wish to receive interest-based advertising on Facebook, they can opt out here (in English only): https://www.facebook.com/settings/?tab=ads

Kitzbühel Schwarzsee Reith Golf Course

Customers

For the use of the golf course, the following user details may be stored, depending on the purpose: planning and booking tee times for green fee rounds, tournament registrations and results lists: first name and surname, date of birth, gender, handicap, golf club and data relating to play (e.g. playing times, tournament results and booking details).

If a customer has not played on the course for 2 years, the personal data collected will be deleted by the operator in the following year.

Members

For the use of the golf course, the following member details are stored, depending on the purpose: registration with the ÖGV and TGV, tee time scheduling and booking, tournament registrations and results lists, InfoMail: First name and surname, date of birth, gender, handicap, golf club, postal address, email address, telephone number, and data relating to play (e.g. playing times, tournament results and booking details).

In the event of resignation or termination of membership, the personal data collected in this way will be anonymised by the operator after 2 years.

Data processing of customer and member data

The personal data provided by customers and members is processed and used by the operator only to the extent necessary for the provision of the requested service. Data processing is necessary for the performance of a contract or for the implementation of pre-contractual measures in accordance with Article 6(1)(b) of the GDPR.

In the course of this data processing, the operator may pass on the personal data collected to the following third parties:

Albatros Datenservice GmbH (Werftstraße 12/Hafenkontor, 76189 Karlsruhe, DE) Further information at www.albatros.net
(golf management software provider)

Kapsch BusinessCom AG (Wienerbergstraße 53, 1120 Vienna, AUT) Further information at www.kapschbusiness.com
(telephone system provider)

iT networks Tirol GmbH (Wald 32/12, 6306 Söll, AUT) Further information at https://www.it-networks.eu
(IT partner of Kitzbühel Tourism)

Kitzbühel Schwarzsee Golf Club (Golfweg 35, 6370 Kitzbühel, AUT) ZVR – 234311599 / Club number 705 Tel.: +43 (0)5356-66660-70

Kitzgolfakademie (Golfweg Schwarzsee 35, 6370 Kitzbühel, AUT) Email: info@kitzgolfakademie.at Tel.: +43 (0)664-1128477 Further information at www.kitzgolfakademie.at

Schwarzsee Golf Restaurant (Mathias Wallner, Golfweg 35, 6370 Kitzbühel, AUT) Email: office@mooralm.info Tel.: +43 (0)664-4206938

GolfPro Shop Etz (Etz KG Schuhe & Sport, Golfweg 35, 6370 Kitzbühel, AUT) Email: schwarzsee@etz.at Tel.: +43 (0)664-1128477 Further information at www.etz.at

Austrian Golf Association (ÖGV) (Marxergasse 25, 1030 Vienna, AUT) Further information at www.golf.at

Tirolean Golf Association (TGV) (Wilhelm-Greil-Strasse 17, 6020 Innsbruck, AUT) Further information at www.tiroler-golfverband.at

WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, IRL) Further information at www.whatsapp.com

We remain responsible for the protection of your data even when engaging a data processor. We only use data processors outside the European Union if an adequacy decision has been issued by the European Commission for the third country in question, or if suitable safeguards or binding internal data protection rules are in place with the data processor.

Webcam

There is a webcam next to the tee on hole 1 at the Kitzbühel-Schwarzsee-Reith golf course. The purpose of the camera is to provide up-to-date images of conditions; the live stream can be found on the public internet. The webcam is positioned at such a height that it is difficult to identify individuals, and it only displays live images. No data is stored. The data processing is necessary for the performance of a task carried out in the public interest, in accordance with Article 6(1)(e) of the GDPR.

Surveillance cameras

The clubhouse is equipped with surveillance cameras. The purpose of the surveillance cameras is to ensure the security of the clubhouse; footage is stored for 72 hours, after which all data is deleted, unless a relevant incident has been recorded. Data processing is necessary pursuant to Article 6(1)(f) of the GDPR to safeguard the legitimate interests of the controller.

In the course of this data processing, the operator may pass on the personal data collected to the following third parties:

Fiegl & Spielberger (Langer Weg 28, 6020 Innsbruck, AUT) Email: info@fiegl.co.at Tel.: +43 (0)512 33 33-0

Tournaments

By participating in competitions, you expressly agree to the competition rules issued for the sport of golf by the European Golf Association, the Austrian Golf Association, the Tirolean Golf Association, the R&A St Andrews and the respective host club, and consent to the transfer of data (to the extent necessary for the respective competition) to the relevant organisation(s)(GDPR Art. 22(1) and (4))

Please note that for the purpose of publicising the event, photographs and video recordings may be taken, which may be published on the Kitzbühel-Schwarzsee-Reith Golf Course website, on social media channels and in any print media.

By participating in this event, you consent to the processing of your data in accordance with Article 6(1)(a) of the GDPR.

Information mailings to members

Members of Kitzbühel Tourism, the Kitzbühel-Schwarzsee-Reith Golf Club and the Regular Guests’ Club regularly receive relevant information from Kitzbühel Tourism on current topics and results.

Data processing for these mailings is necessary in accordance with Article 6(1)(f) of the GDPR to safeguard the legitimate interests of the controller or a third party.

Should members no longer wish to receive these information mailings, they may unsubscribe at any time by sending an email requesting unsubscription to info@kitzbuehel.com.

Information mailings to subscribers

When a user subscribes to newsletters for information purposes, the user’s personal data, namely name, email address and postal address, is collected and processed. Consequently, the user receives information tailored to their needs and the subject of their subscription. By subscribing to the information mailings, the user gives their explicit consent, in accordance with Article 6(1)(a) of the GDPR, that the data may be used for the purpose of sending information.

Please note that the consents set out below regarding the sending of information and the use of personal data may only be given by persons who have reached the age of fourteen (younger persons must consult their legal guardian).

The user may unsubscribe from the newsletters at any time by sending an email to info@kitzbuehel.com. Following unsubscription from the newsletters, the user’s personal data will be deleted from the mailing list within two months.

In the course of this data processing, the operator may pass on the personal data collected to the following third parties:

MICADO Digital Solutions GmbH (Hammerschmiedstraße 5, 6370 Kitzbühel, AUT) Further information at www.micado.cc
(website agency)

Feratel Media Technologies AG (Maria-Theresien-Straße 8, 6020 Innsbruck, AUT) Further information at https://www.feratel.at (
system provider for back office / guest database and booking tool)

iT networks Tirol GmbH (Wald 32/12, 6306 Söll, AUT) Further information at https://www.it-networks.eu
(IT partner of Kitzbühel Tourism)

Kufgem GmbH (Fischergries 2, 6330 Kufstein, AUT) Further information at http://www.kufgem.at/
(Software Support)

Tourism Manager

For TVB members who register for the internal Tourism Manager service. Here, the user’s personal data, namely first name and surname, gender, address, telephone number (business), email address, role and company, is collected and processed. This data is stored until further notice. By subscribing to the Tourism Manager Service, the user gives their explicit consent in accordance with Article 6(1)(a) of the GDPR that their data may be used for the regular dispatch of the information email. Subscribers may unsubscribe at any time by sending an email to info@kitzbuehel.com. All personal data will be deleted upon unsubscription.

In the course of this data processing, the operator may pass on the personal data collected to the following third parties:

MICADO Digital Solutions GmbH (Hammerschmiedstraße 5, 6370 Kitzbühel, AUT) Further information at www.micado.cc
(website agency)

Camyno GmbH (Aue 144, 6405 Pfaffenhofen, AUT) (Dr-Franz-Werner Straße 30/B1, 6020 Innsbruck, AUT) Further information at www.camyno.com
(web server provider)

For the Golf Tirol Card – Green Fee Credit System, the user’s personal data, namely their first name and surname, is collected and processed. This data processing is necessary for the performance of a contract or for the implementation of pre-contractual measures, in accordance with Article 6(1)(b) of the GDPR. The data is deleted immediately after the last green fee has been loaded.

In the course of this data processing, the operator may pass on the personal data collected to the following third parties:

Golfnetzwerk GmbH (Glockengasse 4d, 5020 Salzburg, AUT) Further information is available at www.tirol.at/reisefuehrer/sport/golf-tirol-card
(Golf Tirol Card system provider)

For the Pinpoint Golf Keycard System, the user’s personal data, namely their first name and surname, is collected and processed. This data processing is necessary for the performance of a contract or for the implementation of pre-contractual measures in accordance with Article 6(1)(b) of the GDPR. The data is deleted immediately upon return of the keycard.

In the course of this data processing, the operator may pass on the personal data collected to the following third parties:

iT networks Tirol GmbH (Wald 32/12, 6306 Söll, AUT) Further information is available at www.it-networks.eu
(IT partner of Kitzbühel Tourism)

KitzShop

For online payments in our online shop (KitzShop), payments are processed by the following companies:

QENTA Payment CEE GmbH (Reininghausstraße 10, 8020 Graz, AUT) Further information at www.qenta.com
(Payment provider)

PayPal (Europe) S.à r.l. et Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg) Further information is available at www.paypal.at
(payment provider)

For guided city tours, the user’s personal data – namely their name, email address and telephone number – is collected and processed. This data processing is necessary for the performance of a contract or for the implementation of pre-contractual measures, in accordance with Article 6(1)(b) of the GDPR.

The personal data provided by the user is processed and used by the operator only to the extent necessary for the requested services.

In the course of this data processing, the operator may pass on the personal data collected to the following third parties:

Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) Further information is available at www.google.at
(provider registration form)

City tour
operators The relevant operators may vary from case to case.

We collect, process and use only the data necessary for the operation of the chatbot, in order to contact you as requested or to provide the information you have requested.

A chatbot solution utilises software that employs an algorithm based on ‘artificial intelligence’ and which continuously improves.

The user of the chatbot expressly acknowledges that this is a new technology, in which the correct linking of data cannot be expected or guaranteed in every case. The user therefore has no entitlement to a specific linking of data or the generation of specific responses.

The disclosure of personal data to third parties is excluded. You can find detailed information on our privacy policy on our website.

Who is responsible for my personal data in the LiveChat/chatbot?

We use LiveChat/Chatbot functions on our website provided by Onlim (Onlim GmbH, Michael-Gaismair-Strasse 13, 6410 Telfs, Austria, hereinafter “Onlim”). Using the LiveChat/Chatbot functions establishes a direct connection to Onlim’s servers. Data is transmitted to Onlim’s servers via your chat inputs.

What data is stored in the LiveChat/Chatbot, for what purpose, and for how long?

For what purpose is data stored?

Storage of the chat history

The chat history is stored for the purpose of forwarding it to the relevant department and/or for the continuous improvement of service quality beyond the duration of the conversation. The chatbot solution uses software that employs an algorithm based on “artificial intelligence” and continuously improves itself. To achieve this and to train the chatbot, chat messages from chatbot users are stored and processed.

What data is stored and for how long? Can this be customised?

Conversations are assigned a randomly generated pseudonym that cannot be linked to chatbot users, thereby ensuring the user’s anonymity.

The messages from chatbot conversations are stored.
The stored data includes the text and/or attachments, the creation date of the messages, and which intents/responses they triggered.

The duration and time of the communication are stored anonymously for statistical purposes – in particular to optimise the service.

How is my data secured?

Onlim GmbH has implemented appropriate technical and organisational measures to protect LiveChat/chatbot data, safeguarding it against loss, manipulation or unauthorised access, amongst other things. The measures taken are subject to regular review and are continuously adapted to the current state of the art.

The LiveChat/Chatbot data is hosted in certified, high-availability data centres in Germany.

What options are available for data deletion?

Conversation entries are automatically anonymised 30 days after the last message.